Requires the office of regulatory assistance to appoint a small business advocate and develop a customer service survey that regulated entities may complete after a technical assistance visit.   Official Text and Analysis.

Requires agencies to either provide a copy of the law or rule being violated or provide a link to the online information. Provides that agencies must make every effort to avoid adding more violations or corrective actions that could have been noted in the original violation or correction notice, unless allowed by exemptions or by a complaint from a third party. Removes the requirement to appoint a small business advocate and instead requires the ORA to coordinate an agency small business liaison team to provide assistance to small businesses and recommend system improvements.

Requires regulatory agencies to provide a small business a copy of the state law or agency rule that is being violated, as well as a list of correct actions necessary for compliance. The agency may not add more violations or corrective actions during that review period, unless generated by complaints from a third party. For purposes of technical assistance visits, if violations are not identified during the visit, the agency must let the owner or operator of the facility know when to expect the results of the visit. During the visit, the agent must provide the owner or operator with a website where the owner or operator may complete an anonymous customer service survey. Regulatory agencies must also require their regulators to complete a self assessment, comparable to the customer service survey, for each technical assistance visit. Each regulator must receive the aggregate results of customer service surveys relating to their visits to compare with the regulator's self assessment. The ORA must work with regulatory agencies to develop a customer service survey that regulated entities may complete after a technical assistance visit. The ORA must coordinate an agency small business liaison team, and provide assistance to legislators in responding to constituent inquiries regarding small business relation, permitting, or other regulatory issues.